Position: Customer Support Representative

Company Overview

Be the trusted connection between customers and our aviation services team. This onsite role supports parts and service customers through clear communication, order management, and proactive problemsolving in a fast-paced aviation environment.

Highlights:

• Fulltime | Meridian, ID
• Customerfacing role supporting parts and service sales
• Aviation experience helpful, not required
• Collaborative, teamdriven environment
• Competitive pay and full benefits

Position Overview

Nampa Valley Helicopters (NVH) is an Airbus Helicopters Authorized Service Center located in Meridian, Idaho, with more than 30 years of experience supporting the aviation industry. We are recognized for exceptional service, uncompromising safety standards, and longterm customer partnerships built on trust and reliability.
We are seeking a fulltime Customer Support Representative to serve as the primary point of contact for customer inquiries related to parts, services, and order support. This role represents the voice of the customer within NVH and plays a key role in ensuring timely, accurate, and proactive communication throughout the customer lifecycle. This is a 100% onsite position based in Meridian, Idaho.

Primary Duties

• Serve as the primary customer contact for inquiries related to orders, pricing, delivery status, and general support
• Promote the sale of spare parts and services through inbound and outbound phone and electronic communications
• Provide proactive updates on order status throughout the acquisition cycle
• Enter, manage, and maintain customer orders in the MRP/ERP system and related databases
• Support Aircraft on Ground (AOG) events, including weekend and afterhours coverage as required
• Develop material forecasts for assigned customer accounts
• Follow up on customer requests, resolve issues to closure, and identify upselling opportunities
• Interface with internal departments including Procurement, Quality, Finance, and Production
• Monitor customer sales activity and report trends to management
• Support customer metrics by providing accurate and relevant data
• Represent NVH with professionalism, integrity, accountability, and responsiveness
• Perform additional duties as assigned

Required Qualifications & Skills

• Proven customer service or customer support experience
• Strong focus on customer satisfaction and relationship management
• Excellent verbal, written, and interpersonal communication skills
• Detailoriented, dependable, and selfmotivated
• Ability to manage multiple priorities and follow tasks through to completion
• Strong problemsolving skills with a customerfocused mindset
• Proficiency with Microsoft Office Suite
• Experience with ERP systems (Quantum software preferred)
• Ability to pass a background check

Preferred Qualifications

• Prior aviationrelated customer support or sales experience
• Aviation mechanical experience
• Experience supporting parts and service sales environments
• Some travel availability

Work Environment

• Fulltime position (overtime and afterhours support as required)
• Onsite office environment
• Teambased workflow supporting parts, service, and maintenance operations
• Fastpaced, customerfocused aviation setting

Compensation & Benefits

• Competitive pay based on experience
• Health, dental, and vision coverage effective the first day of the month following start date
• 401(k) with discretionary company match
• Two (2) weeks of accrued vacation and fortyeight (48) hours of sick leave per year following a 90day probationary period
• Vacation accrual increases at 5 and 10year anniversaries
• Eight (8) paid holidays
• Annual performance review and discretionary company bonus

Why Join Nampa Valley Helicopters

• Established, respected aviation service organization
• Teamoriented culture built on trust, accountability, and quality
• Opportunity to work directly with aviation professionals and customers
• Competitive, fulltime position with longterm growth potential